Privacy
Last updated: October 25, 2026
Maido makes membership cards for Apple Wallet and Google Wallet on behalf of clubs and businesses (the club). This page explains, without fine print, what data we keep, where and why. If anything is unclear, write to hola@maido.cards.
The short version: we keep your name, your email, your visits and what’s needed to update the card on your phone. We don’t keep money, card numbers or bank details. We don’t sell data or show ads.
What we keep
If you’re a member of a club
- Name and email, to create your card, send it to you and let you sign in with an email code.
- Visit and activity history: check-ins, class packages, points, tier, rewards and redeemed vouchers. It’s what your card shows.
- Payment records without money: what was paid for (for example an 8-class pack), how (card, cash or transfer) and the club’s receipt number. Never your card number or bank details.
- Wallet tokens: when you add the card, Apple Wallet registers a device identifier and a token so we can send it updates. If you remove the card from your Wallet, the phone asks us to delete them.
- Session: if you sign in to the Maido app or website, we keep the session with the browser or device and the IP address you signed in from, to keep you signed in and for security.
If you work at a club
- Your email and your role on the team (owner, manager, front desk…), and what you record in the dashboard, for example who checked someone in or voided an entry.
If you request a demo
- What you type in the form: name, business, business type, email and, if you give them, phone and message. We only use it to reply to you.
What we use it for
To show and update your card, let the club track your visits, packages and rewards, send the emails you ask for (your card, your sign-in code) and keep the service secure. A club sees its own members’ data, never another club’s.
We don’t use your data for advertising, we don’t sell it and we don’t build profiles for anyone else.
Where it’s kept and who helps us
- Convex (United States): the database where everything above lives.
- Resend (United States): sends our emails.
- Apple and Google: if you save the card to Apple Wallet or Google Wallet, the card’s content (your name, tier, points, classes) goes through their services to reach your phone.
- Netlify: hosts this website. The site’s fonts load from Google Fonts.
This website uses no tracking cookies and no analytics.
How long
While you hold a card at a club, we keep its full history: clubs fix mistakes by voiding entries, not deleting them, so your history stays accurate. If you ask us to delete your data, we delete it. Demo requests are kept for as long as the sales conversation lasts.
How to see, correct or delete your data
Email hola@maido.cards from the address you use with Maido and tell us what you need: a copy of your data, a correction, or deleting everything. Deleting your data removes your account, your cards and their history at every club. We’ll confirm by email when it’s done. More in Support.
Children
Maido isn’t meant for children under 13. If a club has younger members, the club handles their sign-up with a parent’s or guardian’s permission.
Changes
If we change what we keep or how we use it, we’ll update this page and the date above.