Support

Write to hola@maido.cards. A person on the Maido team replies.

Something off with your classes, points or rewards? Ask at your club’s front desk first: they see your history and can fix it on the spot. For everything else, write to us.

Add your card to your Wallet

At your club, scan the QR at the front desk with your phone’s camera (or open the link the club gave you).
Type your name and email. An email with your card arrives.
Open the email on the same phone and tap Add to Apple Wallet (iPhone) or Save to Google Wallet (Android).

If you use the Maido app, open your card and tap Add to Apple Wallet.

If the card doesn’t update

Open the card’s details in your Wallet, find Refresh my card and tap Update it now.
On iPhone, check that Automatic Updates is on in the card’s details.
Check that the phone is online. Updates arrive within seconds.

Remove the card from your Wallet

Apple Wallet (iPhone)

Open Wallet and tap the card.
Tap the More button (three dots), then Remove Pass.

Google Wallet (Android)

Open Google Wallet and tap the card.
Tap More (three dots), then Remove.

Removing the card from your Wallet doesn’t delete your history at the club: you can add it again anytime and your classes, points and rewards are still there.

Delete your data

Email hola@maido.cards from the address you use with Maido, with the subject “Delete my data”. We delete your account, your cards and their history at every club, and confirm by email when it’s done. If you only want to leave one club, say so and we’ll delete just that card.

What we keep and why: Privacy.

If you run a club or a business

Sign in to your dashboard at maido.cards/admin with your team email; you get a code, no password. For questions about your program, plan or team, write to hola@maido.cards. Not on Maido yet? Request a demo.